Late Arrival: All scheduled appointments will end at the scheduled ending time in order for us to stay on schedule. Clients who arrive late to their scheduled appointment will be charged for the full session and will not receive a time extension. For your first appointment, please arrive 15 minutes prior to your scheduled appointment time to allow time to complete the Client Intake Form. For all other appointments, please arrive 5 minutes before your scheduled appointment time to allow time to undress and get on the table to enjoy a relaxed and unhurried experience.

Cancellation/No Show: We require at least 24 hours notice to cancel an appointment. Clients who cancel an appointment with less than 24 hours notice will be billed 50% of the price of the scheduled service. Clients who do not show up for a scheduled appointment or notify us in advance will be billed for the full price of the scheduled service. We understand that emergencies and illnesses can arise, therefore last minute cancellations due to things such as verifiable emergencies, illnesses or inclement weather will generally not result in any missed session charges, however this is to be determined at the practitioner's discretion.

Contagious Illness/Injuries: Any client with a contagious condition including common cold, influenza, stomach flu, coronavirus, meningitis, shingles, contagious skin conditions, etc. must not come into the office, but call to inform the therapist before the scheduled appointment time. Clients may reschedule their appointment after the contagious condition has resolved. Clients with signs or symptoms of an active systemic or localized infection (e.g. fever, sore throat, swelling, etc.) at the time of a scheduled massage are asked to notify their therapist and reschedule their appointment.

Health Information: Clients must provide an accurate health history and agree to inform their therapist of any updates or changes to their health/medical condition. Clients with acute injuries or conditions that are outside of the scope of practice for massage should consult with their doctor.

Privacy: Your massage therapy records are kept in the strictest confidence. All client records are kept secure and only those who need to see a client’s file for legitimate business or professional purposes have access to them. Your records will not be released to third parties, including health care providers and insurance companies, without your written consent or if required by law.

Massage Termination: Only professional massage and bodywork services for relaxation or therapeutic purposes are offered at this massage practice. Massage services will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, threatening speech or behavior, sexual advances or requests, or disrespectful actions or language. A session will not be conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for any of these reasons, full payment for the scheduled session is still required.

Draping: All clients will be treated with respect and dignity. Personal and professional boundaries will be respected at all times. All clients will be appropriately draped with a sheet at all times during the massage session. Only the area(s) of the body that are currently being worked on will be exposed. The genital area is never exposed or massaged.

Cleanliness: This is a non-smoking, odor-neutral massage office. Clients are expected to be clean and have showered prior to receiving massage (on the same day). Clients are asked to avoid eating a heavy meal during the two hours prior to receiving massage.

Sobriety: Any client who arrives under the influence of drugs or alcohol will be asked to leave.

Scope of Practice: All clients are provided with a competent and professional massage that focuses on the needs of each individual client. Massage therapists only provide therapeutic massage and modalities that are within the scope of practice for this licensed profession.